Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you — or, if you represent an organization, that organization ("Customer," "you," or "your") — and LegalsOne LLC, a Nebraska limited liability company ("LegalsOne," "we," "us," or "our"). By accessing our website at legalsone.com, requesting a demonstration, or executing an Order Form or subscription agreement that references these Terms, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our website or services.

These Terms apply to (a) website visitors and (b) subscribing law firms and their authorized users. Specific subscription terms, including pricing and service tiers, are set forth in the applicable Order Form or Subscription Agreement, which are incorporated by reference herein.

2. Eligibility

By using the LegalsOne platform, you represent and warrant that:

• You are at least 18 years of age;
• You have the legal authority to enter into this agreement on behalf of your firm or organization;
• Your use of the platform will comply with these Terms and all applicable laws and regulations, including applicable rules of professional conduct governing attorneys in your jurisdiction; and
• You are not located in a country subject to U.S. government embargo or designated by the U.S. government as a "terrorist supporting" country.

3. Our Services

LegalsOne provides a hosted legal operations platform ("Platform") for law firms, including modules for CRM, case management, document management, client portal, workflow automation, reporting, basic accounting (trust tracking), and HR tools. The Platform is delivered as a software-as-a-service on dedicated AWS infrastructure, with each subscribing firm receiving an isolated server and database environment.

LegalsOne is not a law firm and does not provide legal, accounting, financial, or compliance advice. Nothing in the Platform or any communications from LegalsOne constitutes legal advice. See our Professional Disclaimer.

Available modules and features may vary by subscription tier. LegalsOne reserves the right to add, modify, or deprecate features with reasonable notice to customers. Modifications to core features will be communicated at least 30 days in advance.

4. Accounts & Responsibilities

Subscribing firms designate one or more administrators who are responsible for managing user access within their environment. Customers are responsible for:

• Maintaining the confidentiality of all credentials used to access the Platform;
• All activities that occur under their account, including actions taken by their authorized users;
• Promptly notifying LegalsOne at security@legalsone.com of any suspected unauthorized access;
• Ensuring authorized users comply with these Terms and any applicable professional obligations; and
• Configuring the Platform in a manner consistent with applicable ethics rules in their jurisdiction(s).

5. Subscriptions & Payment

Detailed billing, renewal, cancellation, and refund terms are set forth in our Subscription Terms, which are incorporated into these Terms. Key points:

• Subscriptions are billed on a flat monthly or annual basis per firm — not per user.
• Payment is due in advance on each billing cycle date.
• Subscriptions automatically renew unless cancelled in accordance with the Subscription Terms.
• Failure to pay may result in service suspension after a reasonable grace period.
• LegalsOne reserves the right to adjust pricing with at least 60 days' advance written notice to current subscribers.

6. Intellectual Property

6.1 LegalsOne Property

The Platform, including its software, code, interface design, documentation, trademarks, and all related intellectual property, are owned by LegalsOne or its licensors. These Terms grant Customer a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform solely for Customer's internal legal operations during the subscription term.

Customer may not copy, modify, reverse engineer, decompile, disassemble, create derivative works from, or attempt to extract source code from any component of the Platform. Customer may not use LegalsOne's name, logo, or trademarks without prior written permission. See our Trademark Guidelines.

6.2 Customer Content

Customer retains all ownership rights in the data, documents, case files, and other content ("Customer Content") uploaded to or created within the Platform. LegalsOne claims no ownership in Customer Content. Customer grants LegalsOne a limited license to process, store, and transmit Customer Content solely to the extent necessary to deliver the subscribed services.

6.3 Feedback

If Customer provides feedback, suggestions, or ideas regarding the Platform ("Feedback"), Customer grants LegalsOne an irrevocable, perpetual, worldwide, royalty-free license to use such Feedback without restriction. LegalsOne is not required to use or act on any Feedback.

7. Data Ownership & Processing

Customer owns all Customer Content. LegalsOne acts as a data processor with respect to personal data contained in Customer Content and processes such data only pursuant to Customer's instructions and our Data Processing Agreement, which is incorporated into these Terms for customers subject to GDPR or similar regulations.

Customer is responsible for ensuring it has all necessary rights and consents to provide Customer Content to LegalsOne and to process that content using the Platform, including with respect to client personal data subject to attorney-client privilege and applicable confidentiality rules.

8. Acceptable Use

Customer agrees to use the Platform only for lawful purposes and in accordance with our Acceptable Use Policy and Fair Use Policy, which are incorporated into these Terms. Prohibited activities include but are not limited to:

• Using the Platform to engage in any unlawful activity or to facilitate any illegal act;
• Uploading or transmitting malware, viruses, or malicious code;
• Attempting to gain unauthorized access to any system or data;
• Reselling, sublicensing, or otherwise commercializing Platform access to third parties;
• Generating abnormal computational loads or engaging in activities that degrade Platform performance for other customers; and
• Scraping, harvesting, or automated extraction of Platform data outside of authorized API or export functions.

LegalsOne may suspend or terminate access for material violations of this section without prior notice.

9. Third-Party Integrations

The Platform supports integrations with third-party services including Microsoft 365, Zoom, payment processors, and Clio. Use of these integrations is subject to the third party's own terms and privacy policies. LegalsOne is not responsible for the performance, security, or data practices of third-party services. See our Third-Party Integrations Terms.

10. Disclaimers

THE PLATFORM AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. LEGALSONE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

LEGALSONE IS NOT A LAW FIRM AND DOES NOT PROVIDE LEGAL ADVICE. CUSTOMERS ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH APPLICABLE LAWS, BAR RULES, ETHICAL OBLIGATIONS, AND COURT REQUIREMENTS IN THEIR JURISDICTIONS.

The Platform includes uptime commitments governed by our Service Level Agreement. The SLA sets forth Customer's sole and exclusive remedy for service interruptions.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• LEGALSONE'S TOTAL CUMULATIVE LIABILITY TO CUSTOMER FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CUSTOMER TO LEGALSONE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
• IN NO EVENT SHALL LEGALSONE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, EVEN IF LEGALSONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

Some jurisdictions do not allow limitation of certain warranties or damages; in such cases, these limitations apply to the maximum extent permitted by applicable law.

12. Indemnification

Customer agrees to defend, indemnify, and hold harmless LegalsOne LLC and its officers, employees, and agents from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer's use of the Platform in violation of these Terms; (b) Customer Content, including any claim that such content violates applicable law or third-party rights; (c) Customer's violation of any applicable law or professional obligation; or (d) any dispute between Customer and its own clients or employees arising in connection with the Platform.

13. Termination

13.1 By Customer

Customer may cancel a subscription at any time in accordance with the Subscription Terms. Access continues through the end of the paid billing period.

13.2 By LegalsOne

LegalsOne may suspend or terminate Customer's access: (a) immediately for material breach of these Terms (including Acceptable Use violations); (b) immediately if required by law; (c) upon 30 days' notice for any business reason, with a pro-rata refund of prepaid fees for the unused period.

13.3 Effect of Termination

Upon termination, Customer's right to access the Platform ceases. Customer Content will be available for export for 30 days following termination, after which it will be permanently deleted in accordance with our Data Retention & Deletion Policy. Customer is responsible for exporting any data it requires before expiration of this period. See our Data Ownership & Export Policy for export formats and procedures.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Nebraska, USA, without regard to its conflict of law principles. Any legal action or proceeding not otherwise subject to arbitration shall be brought exclusively in the state or federal courts located in Nebraska, and the parties consent to personal jurisdiction therein.

15. Dispute Resolution

The parties agree to attempt good-faith resolution of any dispute before initiating formal proceedings. Either party may initiate dispute resolution by providing written notice describing the nature of the dispute. The parties shall meet (in person, by phone, or video) within 20 business days of such notice to attempt resolution. If the dispute is not resolved within 45 days of the notice, either party may pursue applicable remedies.

Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

16. Changes to These Terms

LegalsOne may amend these Terms from time to time. Material changes will be communicated to active subscribers by email and/or in-platform notice at least 30 days before taking effect. If Customer does not agree to the revised Terms, Customer may cancel the subscription as provided in the Subscription Terms. Continued use of the Platform after the effective date of any amendment constitutes acceptance.

17. Contact

Questions regarding these Terms should be directed to:

• Email: legal@legalsone.com
• Web: legalsone.com/contact

Note: These Terms have been prepared in good faith based on LegalsOne's intended business model. They do not constitute legal advice. LegalsOne recommends that all parties review these Terms with qualified counsel.